All cancellations must be in writing to (firstname.lastname@example.org) and will only be effective upon acknowledged receipt by Urban Passport Travels.
· The schedule for cancellations:
· ALL initial DEPOSITS are NONREFUNDABLE. If ETS is paid in Full the Deposit will be deducted from total paid.
· Cancellations made before November 2nd, guest(s) will receive a full refund, excluding the deposit.
· Cancellations made after November 2nd, guest(s) will receive 75% refund, excluding the deposit.
· Cancellations made after December 4th, guest(s) will receive 50% refund, excluding the deposit.
· Cancellations made after January 1st, guest(s) will receive 25% refund, excluding the deposit
· There will be NO refunds for cancellations made after February 15th.
Any request to amend or change a booking once it has been confirmed will be subject to availability.
Late and/or missed payments are subject to cancellation of the reservation.
No Refunds will be issued for NO Shows regardless of transportation issues due to illness, death, canceled, or delayed flights and/or problems with any other means of transportation.