All cancellations must be in writing to ( and will only be effective upon acknowledged receipt by Urban Passport Travels. 


· The schedule for cancellations:


     · ALL initial DEPOSITS are NONREFUNDABLE. If ETS is paid in Full the Deposit will be deducted from total paid. 

· Cancellations made before November 2nd, guest(s) will receive a full refund, excluding the deposit.

  · Cancellations made after November 2nd, guest(s) will receive 75% refund, excluding the deposit.

   · Cancellations made after December 4th, guest(s) will receive 50% refund, excluding the deposit.

  · Cancellations made after January 1st, guest(s) will receive 25% refund, excluding the deposit

· There will be NO refunds for cancellations made after February 15th.


Any request to amend or change a booking once it has been confirmed will be subject to availability.

Late and/or missed payments are subject to cancellation of the reservation.  

No Refunds will be issued for NO Shows regardless of transportation issues due to illness, death, canceled, or delayed flights and/or problems with any other means of transportation.